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FAQ

For formats can you delivery my cartoon?

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We offer four different formats: Digital, matte poster, premium poster and frame. Digital is delivered as a .JPEG and posters and frames are 8" x 10" or 10" x 10".

How do you create these cartoons?

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Cartoon-Me uses the latest AI technology to create consistent, high-quality cartoons. Perfect for display or digital profiles.

How long will it take to get my design?

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Digital files are sent within 24 hours using Google. Prints take about 3 business days to process and ship. Shipping is usually 2 to 4 days. You can reach us at support@cartoon-me.com for any concerns.

What background will be used for my design?

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Most of our designs use the original background but we do have some that use different backgrounds.

What sizes are available for the different products?

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Most products have an 8" x 10" option and a 10" x 10" option for the posters and frames. Digital files will vary depending on your file.

In what file format is my digital file sent?

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Your digital file will be sent in JPEG format. If you would like a different format, reach out to us at support@cartoon-me.com.

Do you offer refunds?

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If you are not 100% satisfied we will create a new cartoon for you at no charge. Otherwise, refunds will be made on a case-by-case basis. Contact us at support@cartoon-me.com with any issues.

How much is shipping?

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Shipping is free on orders $50 or more (not including tax). Under $50, shipping is a flat rate in the US of $4.99 for a poster and $9.99 for a frame.

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